COMPANY PROFILE AND CAPABILITIES
Crosslink Technology Inc., established in 1981, located in Toronto,
Ontario, Canada, operates two separate and distinct
divisions serving customers with a variety of Epoxy and Polyurethane
applications and custom cast electrical components. Both divisions are certified
to ISO 9001 - 2000 quality standards and have the following capabilities:
The
Formulated Epoxy and Urethane Products Division
formulates and
manufactures Epoxy and Polyurethane compounds to meet specific processing and
product performance requirements. The mandate of this division is to provide
"profitable solutions" to customers in their application and processing
initiatives. Competitively priced materials are developed based on customer need
whether it is a new product or a requirement to improve an existing process.
Capabilities:
-
Develop new formulations to meet performance
and processing requirements.
-
Modify existing products to meet requirements.
-
Provide advice on the best processing methods.
-
Fine tune products to suit the application (not
the other way around).
-
Implement customer based quality control that
ensures consistently usable materials.
-
Respond to emergency supply situations.
-
Undertake Confidentiality Agreements as
necessary.
-
Make available a list of process equipment
manufacturers to choose from.
-
Manufacture all viscosity ranges including paste consistency
compounds.
-
Export.
-
Provide prototype services as necessary.
-
Provide technical assistance.
-
Ship products in totes or returnable containers.
The
Cast Epoxy and Polyurethane Components Division
manufactures custom cast electrical electrical transformer bushings, stand off
insulators and unique mechanical
devices based on customer design. The majority of the electrical supplies are
in the low voltage range with some being suitable for medium voltages. The
mandate of this division is to provide the "highest quality, competitively
priced" components to customers.
Capabilities:
-
Provide competitive pricing based on volume.
-
Deliver orders on short notice.
-
Deliver on time, every time.
-
Manufacture components
suitable for indoor or outdoor service.
-
Provide a standard choice of in house components.
-
Manufacture products to customer design.
-
Meet most volume
requirements.
-
Develop tooling to manufacture new components.
-
Vacuum cast.
-
Provide accessories, such as mounting clamps and gaskets.
-
Respond to emergency situations.
-
Undertake
Confidentiality Agreements.
-
Export.
-
Innovate to reduce costs.
Export:
The company currently exports to several countries around the
world including the USA, Australia, Mexico and the Far East. Exporting products
is undertaken to make the international borders transparent to customers.
Shipments are traced continually to detect and overcome delays without the
necessity for customer
involvement. All exported products are shipped from the manufacturing plant
located in Toronto, Canada.
Customer Service:
Technical service is provided from the head office in Toronto,
Canada. Customer problems are acted upon immediately and focus is maintained
until a solution is arrived at. The mandate of customer service is "solving
customer problems are placed above any other business considerations".
The company continues to focus on developing technology that improves
interaction with customers and allows for simplified business transactions.
Additional services:
Password
protected web access to track orders.
Web access to
search for products and print technical specifications.
Assistance is also provided to customers by closely monitoring
buying patterns, forwarding reminders to re-order and questioning out of
pattern items via e-mail.
Distribution:
Key major accounts are served directly by the
company from its head office. Further to this, the North American Continent is
additionally served by three major distributors. The company is looking for
local representation in other major market areas of the world.
Customers:
Having continuously achieved 100% quality and
delivery ratings at many of its accounts, the company is considered to be a
valuable supplier by the following Fortune 500 companies:
ABB
Texas
Instruments Incorporated
General Electric
Honeywell
Cisco
Systems
Employees:
The
company enjoys very low turnover rates among its employees. All employees are
customer focused and are aware of the importance of meeting every unique
requirement. Our laboratory, staffed by experienced chemists, develops up to
date formulations for specific applications. Experienced, knowledgeable sales
staff provide advice and product recommendations to customers.
Languages:
Having a
multi cultural work force enables the company to correspond in the following 8
different languages:
Croatian
(Hrvatski)
German
(Deutsch)
Gujarati
Hindi
Hungarian
(Magyar)
Slovakian
(Slovensky)
Slovenian
(Slovensko)
Swahili
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